SHIPPING POLICY
1. Order Processing & Handling Time
All orders placed in our store will undergo strict internal verification and pre-shipment processing before logistics dispatch, which is a mandatory procedure to ensure order accuracy, product integrity and smooth delivery. Our standard order processing period is 1-3 business days. Business days are defined as Monday to Friday, explicitly excluding weekends, statutory public holidays of the shipping country, and official regional festival shutdown arrangements. The complete processing workflow covers multi-step operations: automatic order system verification, manual recipient information cross-check, real-time inventory stock confirmation, product quality inspection, professional waterproof and shockproof packaging, commodity labeling, logistics document declaration, and final warehouse handover for shipment.
Any orders submitted on Saturdays, Sundays, and official statutory holidays will be suspended for processing and arranged for formal processing on the first subsequent working day. During annual peak sales periods (including but not limited to Black Friday, Cyber Monday, Christmas shopping season, New Year promotion periods), large-scale platform promotional activities, seasonal inventory shortages, and bulk order concentration periods, the order processing cycle will be appropriately extended to 3-5 business days due to increased order volume and warehouse operational pressure. All processing delay updates will be synchronously recorded in the order system notes in real time. We reserve the right not to send individual private notifications for conventional delayed processing, and customers can check the latest order status through the order details page.
We strictly reserve the unconditional right to cancel and refund unqualified or abnormal orders at our discretion. The applicable scenarios include but are not limited to: orders with abnormal excessive purchase quantities that do not conform to ordinary consumer purchasing behavior; orders judged as suspected fraudulent transactions, credit card fraud, malicious order brushing and arbitrage behavior by the system and manual review; orders with incomplete, wrong or invalid recipient name, address, postal code and contact information; long-term unpaid overdue orders and invalid pending orders; orders involving prohibited goods transportation and cross-border trade violations. For cancelled orders, the original payment will be returned through the original payment channel within 3-7 working days.
2. Shipping Methods & Delivery Time
To meet the diversified delivery needs of global customers, we cooperate with multiple formal international logistics providers to launch a variety of standardized cross-border shipping solutions covering most countries and regions worldwide. The optional shipping methods for each order are dynamically matched by the system according to multiple dimensions including the destination country/region’s logistics accessibility, package actual weight and volume, commodity attributes (ordinary goods/special goods), and local import policies. Customers can independently view the optional shipping channels, corresponding delivery cycles and real-time freight rates on the checkout page, and select the most suitable shipping method according to their actual timeliness and cost needs. Once the shipping method is confirmed and the order is paid, no arbitrary modification is allowed.
2.1 Standard Shipping
Standard Shipping is the default and most cost-effective shipping option, applicable to all ordinary non-special goods, non-oversized and non-overweight conventional orders. This channel adopts conventional international postal and cross-border parcel logistics routes, with stable service and low failure rate. The estimated delivery time varies by region: 10-25 business days for mainstream regions including North America, Western Europe, Northern Europe, Southeast Asia and Australia urban areas; 20-35 business days for remote regions including South America, Africa, Eastern Europe, Central Asia, and remote island countries/regions. Standard shipping has no additional remote surcharges or hidden fees under normal circumstances, and covers comprehensive delivery scope for conventional destinations.
2.2 Expedited Shipping
Expedited Shipping is a priority fast delivery service tailored for customers with urgent order needs, covering most mainstream economically developed countries and regions. This service enjoys warehouse priority processing, priority loading, dedicated customs clearance channel and fast local terminal distribution rights, effectively shortening the overall logistics cycle. The estimated delivery time is 5-12 business days for most mainstream destination countries. Compared with standard shipping, expedited shipping has higher freight charges, which are clearly displayed on the checkout page. The whole logistics process supports real-time tracking and dynamic update of transportation status, with higher timeliness and stability, and is suitable for urgent purchase, gift delivery and other time-sensitive order scenarios.
2.3 Special Logistics
In view of the special attributes of some commodities, we adopt exclusive certified special international logistics channels for transportation to comply with global aviation and cross-border transportation safety regulations. Special applicable commodities include but are not limited to: oversized and overweight bulky goods, products containing built-in batteries and power storage components, liquid and paste products, powder and granular products, beauty cosmetics, sensitive electronic accessories and other restricted goods for conventional logistics. Special logistics channels have fixed transportation routes and customs clearance standards, and their delivery cycle is different from conventional shipping methods. The specific delivery time shall be subject to the official logistics track record and channel rules, and we will not guarantee the delivery cycle consistent with standard or expeditedited shipping.
Important Note: All the above-mentioned delivery cycles are pure estimated working days for reference only, which do not include weekends, holidays and logistics suspension periods, and do not constitute a formal delivery time commitment and guarantee from our store. The actual final delivery time is affected by many uncontrollable objective factors, including but not limited to international transshipment scheduling, cross-border transportation line congestion, destination customs clearance inspection efficiency, local postal system operation status, regional weather and traffic conditions. Delays caused by the above objective factors do not support compulsory refund, compensation and dispute claims.
3. Shipping Fee Rules
All shipping fees of our store are calculated intelligently and automatically by the official system with transparent and open pricing rules. The system comprehensively calculates the final freight based on multiple core factors including the destination country/region’s logistics tariff standard, package actual weight, dimensional volume (volumetric weight), selected shipping method, commodity type and transportation difficulty. All freight details will be fully and clearly displayed on the order checkout page before customers complete payment. There are no hidden fees, subsequent arbitrary surcharges or disguised charging items in the whole process, and the final payment amount is subject to the checkout settlement amount.
We provide regular free shipping services for eligible orders. The free shipping threshold is subject to the latest rules displayed on the store homepage and checkout page. It is clearly stipulated that free shipping service is only applicable to standard shipping channels. If customers choose expedited shipping, special logistics channels or other paid upgraded shipping services for free shipping eligible orders, they need to independently bear and make up the freight difference between different channels. Free shipping rights cannot be converted, cashed or transferred, and are only valid for single eligible orders.
For special geographical locations including remote countries, remote prefecture-level cities, rural areas, isolated islands and overseas territories, logistics providers will charge official remote area surcharges due to long transportation distance, low distribution density and high delivery cost. All remote surcharges shall be fully borne by the customer. The specific charging standard is subject to the real-time settlement rules of the cooperative official logistics provider. We will not bear any remote surcharge, and will not provide free exemption or discount service for remote surcharges.
4. Customs, Duties & Taxes
All cross-border international shipments will enter the customs inspection link of the destination country/region after leaving the country. According to the import supervision laws and regulations of various countries, overseas packages may be subject to mandatory customs inspection, and incur corresponding official fees, including but not limited to import duty, value-added tax (VAT), consumption tax, customs clearance service fee, brokerage fee, storage fee and other miscellaneous handling fees. The charging standard of all taxes and fees is formulated and collected by the local official customs and tax bureau, which is an essential link of cross-border trade and has no connection with our store.
It is clearly stipulated that the recipient of the package shall be solely and fully responsible for all customs duties, taxes and related handling fees incurred during customs clearance. Our store does not undertake any tax payment obligation and customs cost of the destination country. In order to comply with international trade norms and global customs supervision laws, we firmly refuse all illegal tax avoidance operations, including but not limited to marking commercial orders as "gift", falsely declaring low commodity value, modifying commodity attribute information for tax avoidance. All orders will be declared truthfully according to the actual commodity value and attributes.
If the package is detained, withheld, returned to the origin or destroyed by the destination customs due to non-store reasons, we will not bear any responsibility and will not provide refund, reshipment or compensation services. The non-store reasons include but are not limited to: recipient’s active refusal to pay official taxes and fees; failure to provide customs clearance documents within the time limit as required by local customs; incomplete, invalid or false customs clearance materials provided by the recipient; the commodity violates the local import prohibition and restriction regulations; personal reasons of the recipient lead to customs clearance failure. All losses arising therefrom shall be borne entirely by the customer.
5. Shipping Address & Order Modification
Customers shall bear full responsibility for ensuring the authenticity, accuracy, standardization and completeness of all shipping information submitted in the order, including detailed recipient name, precise street address, city, state/province, postal code, valid contact phone number and email address. We will strictly arrange packaging, declaration and shipment according to the final shipping information confirmed in the order system. We will not take the initiative to verify the rationality and accuracy of the customer's address, and all delivery risks caused by incorrect information shall be borne by the customer.
We support order information modification applications under limited conditions. Customers who need to modify the shipping address, recipient information or contact method must submit a formal modification request within 24 hours after successful order payment and before the package is officially shipped out of the warehouse. After the package completes warehouse outbound and logistics pickup, all information modification requests will be permanently closed, and no modification, replacement or adjustment of shipping method will be accepted. For delivery failure, package loss, return and other losses caused by wrong address, invalid contact information, unclaimed package, customer self-filled address error and other customer reasons, all responsibilities and costs shall be borne by the customer.
6. Package Tracking & Delivery Confirmation
After the package is successfully shipped and picked up by the logistics provider, we will promptly update the official effective tracking number and logistics inquiry link to the customer's order details page. Customers can query the real-time transportation status of the package through the official website of the corresponding logistics carrier, mainstream third-party global logistics tracking platforms, and order background tracking tools. All tracking numbers are officially verified and effective, with no invalid or virtual tracking information.
Due to the particularity of international cross-border logistics, packages need to go through multiple links such as domestic outbound transshipment, international air/sea transportation, foreign inbound transshipment and customs clearance. The logistics tracking information will have a normal delay update situation, and the delay cycle is usually 2-5 working days. The temporary stop of tracking information update during transshipment is a conventional logistics phenomenon, not package loss or abnormal logistics. We will not accept premature dispute claims for delayed tracking update.
The official logistics system’s "delivered" status is the sole standard for judging successful order delivery. Once the logistics carrier confirms the delivery completion and updates the delivered status, the order is deemed to be fully and successfully delivered, and the delivery obligation of our store is completed. If the customer encounters the situation that the logistics status shows delivered but the package is not received, the customer must initiate a formal feedback and verification application to us within 7 working days after the delivered status is updated, and provide official logistics delivery records, signed proof and other valid materials for verification. Any unclaimed feedback beyond the 7-working-day time limit will be automatically deemed as successful delivery, and we will no longer accept any non-receipt claims.
7. Lost & Damaged Package Policy
7.1 Package Lost
During the transportation process, if the logistics provider officially confirms that the package is completely lost, stolen or missing in transit, customers have two optional solutions: apply for full unconditional refund of the order amount, or apply for free official reshipment of the same goods. Our customer service team will take the initiative to dock with the official logistics provider to verify the loss status and confirm the loss certificate. After the loss is officially confirmed, we will complete the refund review or reshipment arrangement within 3-7 working days according to the customer's choice.
For packages with long-term stagnation of logistics information, no update for many days, but without official written loss confirmation from the logistics provider, they are defined as abnormal transit packages rather than lost packages. In this case, advance refund and free reshipment services are not supported. Our team will persistently track the logistics status, urge the logistics provider to speed up transportation and customs clearance, and synchronize the latest progress to customers in a timely manner. We will wait for the official final judgment result of the logistics provider before handling subsequent related applications.
7.2 Package Damaged & Missing Items
After receiving the package, if the customer finds that the product is damaged, defective, incomplete, or the quantity of goods is missing and inconsistent with the order, valid proof materials must be collected and submitted within 48 hours after the logistics delivery record is generated. The required proof includes complete unboxing original video (uninterrupted and unedited), clear photos of damaged/defective products, overall photos of the outer package with logistics labels, and photos of internal packaging accessories. After our team verifies the authenticity and validity of the proof, we will provide targeted solutions according to the actual loss situation, including free reshipment of full goods, partial supplementary shipment of missing goods, and partial refund of the corresponding defective/missing product amount.
The 48-hour proof submission time limit is a mandatory claim rule. If the customer fails to submit valid proof materials within the specified time, or the submitted proof is incomplete, modified, invalid and cannot prove the problem of package damage and missing during transportation, we will have the right to reject all damage compensation, missing reshipment and refund applications. No exception will be made for any personal reasons such as forgetting to check the package, delayed feedback, and lost proof materials.
8. Returned & Refused Shipment Rules
When the package is returned to the warehouse due to customer attributable reasons, all return-related costs shall be borne by the customer. Customer attributable return scenarios include but are not limited to: customer’s voluntary refusal to sign for the package; overtime unclaimed package resulting in automatic return; wrong or invalid shipping address leading to delivery failure and return; recipient information unknown leading to unsuccessful delivery; customer’s personal reasons leading to local customs clearance failure and package return; malicious rejection and arbitrary return without legitimate reasons. The costs to be borne by the customer include original shipping fee, return transportation fee, warehouse handling fee and other secondary logistics costs.
For all returned orders caused by customer reasons, the initial shipping fee paid by the customer is non-refundable and cannot be offset or exempted. After the package is returned to our warehouse and inspected intact, if the customer still needs to receive the goods, they need to independently pay the secondary full shipping fee before we arrange reshipment. If the customer applies for order refund after the package is returned, we will deduct the round-trip logistics comprehensive cost and official warehouse handling fee from the total order amount, and refund the remaining amount to the original payment channel.
9. Force Majeure & Special Circumstances
We shall not be liable for any logistics abnormalities and delivery failures caused by force majeure and uncontrollable external factors, and do not bear refund and compensation responsibilities. Force majeure factors cover all uncontrollable objective situations, including but not limited to natural disasters (typhoon, rainstorm, flood, earthquake, snow disaster, lightning strike), extreme severe weather, regional war, armed conflict, political turmoil, long-term epidemic control and traffic lockdown, national postal system suspension, official customs policy adjustment and inspection tightening, international airline/sea route suspension and route cancellation, logistics company bankruptcy and suspension of business, and other unforeseeable and uncontrollable external events.
When force majeure or special emergencies occur, we will actively perform our service obligations, take the initiative to track the latest logistics progress of the package, communicate and coordinate with logistics providers and customs departments, and timely feedback the latest situation to customers. However, due to the uncontrollable nature of the event, we will not accept customers' compulsory refund, mandatory delivery and financial compensation claims for losses caused by force majeure factors.
10. Policy Update & Final Interpretation
We reserve the exclusive right to independently revise, update and optimize this shipping policy in real time according to cross-border trade rules, international logistics changes, platform regulations and business adjustment needs. All policy adjustments and updates will take effect immediately after being displayed on the store official page, without prior individual notice to customers. After the new policy is updated, all subsequent orders shall be governed by the latest policy terms; orders generated before the update shall be implemented in accordance with the policy rules at the time of order placement.
All order transactions, logistics services and shipping-related dispute handling shall be subject to the final official interpretation of our store. All unmentioned situations and ambiguous terms shall be handled in accordance with international cross-border trade conventions, global international logistics general rules and platform official specifications to ensure the fairness and standardization of dispute handling.