CONTACT US
Get In Touch With Ami Fur
We highly value every customer’s consultation, feedback, suggestion and after-sales inquiry. At Ami Fur, we are committed to providing professional, efficient, standardized and thoughtful customer support for all global pet families. Whether you have pre-purchase consultation, product matching questions, order status inquiries, logistics abnormal feedback, after-sales service applications, product improvement suggestions or brand cooperation intentions, please feel free to contact our official support team through our exclusive business email channel.
To ensure standardized, traceable and orderly processing of all user requests, we uniformly adopt email ticket submission as the only official communication channel. We do not provide telephone consultation service. All your questions and demands will be professionally recorded, classified, tracked and replied by our dedicated customer service team to avoid information omission, communication deviation and processing delay, ensuring that every user’s legitimate demand can be properly handled.
Official Contact Information
Brand Name: Ami Fur
Official Business Email (24/7 Available): AmiFurNo.1@outlook.com
Registered Business Address: No. 628 Huangbian North Road, Helong Street, Baiyun District, Guangzhou City
Postal Code: 510440
24-Hour Email Support Service
Our official business email supports 24-hour all-day receiving without time limit and regional restriction. Customers from all over the world can submit your questions, demands and detailed descriptions at any time according to your local time zone. All emails will be automatically archived and sorted by the system to ensure zero omission of user messages.
Our customer service team conducts regular inspection, classification and reply processing of background emails every working day. We will respond to your valid inquiries and ticket applications within the shortest processing cycle, and provide targeted solutions and professional guidance according to your specific order situation and consultation needs.
To improve processing efficiency and accuracy, please try to describe your problem in detail when sending an email, and attach relevant order numbers, product pictures, logistics screenshots and other valid information if necessary, which will help us locate the problem quickly and complete professional processing for you.
Scope of Service Support
Our email support covers all pre-sale, in-sale and after-sales service scenarios of Ami Fur store, including but not limited to:
1. Pre-sale consultation: product parameter inquiry, size selection guidance, material and function introduction, applicable pet breed and age matching, order and shipping rule consultation;
2. Order service: order confirmation, address modification application, order status inquiry, payment problem solving, inventory and delivery time consultation;
3. Logistics support: logistics tracking inquiry, delayed delivery feedback, package abnormal verification, lost and detained package coordination processing;
4. After-sales service: damage and missing item feedback, refund and reshipment application, after-sales progress follow-up, claim problem communication;
5. User rights protection: service complaint, unreasonable problem feedback, product optimization suggestions, service experience improvement suggestions;
6. Business cooperation: brand cooperation, wholesale customization, channel cooperation and other business intention consultation.
Communication Guidelines & Processing Rules
In order to ensure high-quality and efficient service for every user, all consultation and after-sales demands shall be subject to the official email ticket record. No private message, third-party platform message and unofficial channel feedback will be regarded as valid service application vouchers. We strongly recommend that you use our exclusive official business email for all business communications to ensure the legality, validity and traceability of service records.
We adhere to the principles of fairness, professionalism, patience and rigorous service. Every email will be treated equally and carefully by our team. We will provide standardized replies and problem-solving plans in accordance with our official Shipping Policy, Refund Policy, Privacy Policy and Terms of Service, ensuring that all service processes comply with brand standardized rules and international cross-border e-commerce specifications.
Our Service Commitment
As a professional global pet supplies brand, Ami Fur always takes user experience and pet safety as the core service tenet. We respect every consultation from global pet parents, treat every after-sales problem seriously, and continuously optimize our service efficiency and response speed.
Even though there is no telephone service support, our standardized email ticket system can more accurately record, track and solve your problems, avoid repeated communication and missing processing, and provide you with more formal, reliable and enforceable after-sales guarantee. We are always online and ready to serve you and your lovely furry companions.